• We are empowered to make a positive difference for our customers and communities.
• This team has energy, appetite and the resources for positive change.
• Make a genuine difference through the work you do.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In this Manager role, you will:

• Successfully deploy strategies and process uplift to ensure compliance with the updated NAB Anti-Fraud policy.
• Build strong stakeholder relationships across the value chain to support Anti-Fraud policy uplift.
• Deliver initiatives to ensure safe and sustainable business outcomes.
• Develop overview of product operational risks and associated controls and work with process owners within Fraud Operations, Customer Divisions and Divisional Controls to enhance control framework.
• Identify and implement improvements across the value chain and provide advice for a variety of diverse tasks and change initiatives.

What you will bring:

• Proven experience within compliance, risk management, legal and/or divisional controls.
• Demonstrated experience delivering a significant program or service delivery experience.
• Experience within fraud would be highly advantageous.
• Exceptional stakeholder management with the ability to influence and challenge on all levels.
• Project management skillset and experience.
• Customer obsessed mindset with excellent communication skills.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.