An exciting customer facing IT Support role working within Technology Market team within the Corporate and Institutional Banking Group based in Sydney!

• You’ll join a high-performing business, backing talented individuals 
• Inclusive and diverse team culture
• Hybrid work arrangement (after the initial 3-month training period)

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.  

As an IT Support Analyst, you will be joining Sales and Distribution team within Corporate and Institutional banking that’s doubling down on customer obsession. 

As an IT Support Analyst, you will 

• Support software in a high-pressure environment
• Be able to work through issues to determine root cause
• Communicate with the business stakeholders
• Be able to communicate issues including root cause to development teams (if the resolution resides with them)
• Manage the Geneos monitoring system in a well communicated federated way
• Work through and deliver enterprise audit requirements to internal and external auditors
• Maintain critical technology hygiene measures as stipulated by the enterprise

What you will bring: 

• 3+ years Technology experience
• 2+ years in application support role(s)
• Experience of supporting applications on a Linux platform
• Using SQL to investigate application issues
• Experience of using a monitoring platform
• Some knowledge of Cloud technology (preferably AWS) and Kubernetes preferred

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.