As a Guest Services Advisor, you will support the delivery of exceptional workplace experiences and service to colleagues, customers, and visitors in our commercial buildings, ensuring qualitative customer outcomes are realised. This position will be based at our 2 Carrington Street Office Building.

• Provide an outstanding colleague and customer experience.
• Be an ambassador of the NAB brand and embody our customer obsessed values.
• Apply your customer service passion in a professional environment within the Banking sector.

In this role, you will:

• Deliver exceptional colleague and customer experience in every interaction across a range of on-site workplace services with a focus on anticipating needs, listening to the colleagues and visitors, and making every interaction simple, effective, and quick.
• Receive and welcome guests, collect courier deliveries, sort and transport mail to the correct location, provide locker access, allocate temporary carparks on request.
• Assist with building, parking and property access including event space bookings and set-up.
• Complete floor walks utilising a checklist, noting, and reporting maintenance issues.
• Once proficient, cross-skill to be front of house and back of house capable.
• Complete other role-specific tasks as directed.

What you’ll bring:

• Hospitality/customer service experience at minimum. Hotel/Concierge/Professional attendant experience and/or Certificate III in Hospitality would be highly regarded.
• Professional verbal and written communication skills.
• Ability to multi-task and prioritise tasks with operational awareness.
• Able to demonstrate a common-sense approach to problem solving.
• Demonstrable growth mindset, eager to learn and has the attitude that success means delivering as a team.

We respectfully ask candidates to hold any questions for the phone interview, where we’ll discuss the role in detail and answer any questions. This helps to ensure a focussed, efficient and fair application process. The talent acquisition team looks forward to addressing all inquiries at that time if your application progresses.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. 

Build your career with NAB 

At NAB, we encourage our colleagues to invest in their skills, experiences and careers. To put your best application forward, we recommend firstly reviewing the job advertisement and the Role Purpose Statement (also known as the position description – this is linked to the job advert). This will give you a clear idea of what the role entails. If the opportunity excites you and aligns with your career aspirations, you should seek your People Leader’s endorsement and apply. 

Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role.

Looking for career advice?

We’re excited about your interest in this opportunity! For personalised career advice and to discuss your growth within NAB, please speak with your People Leader. They know your journey best and can offer the most relevant support and guidance. Additionally, please visit CareerU or Careers at NAB for useful tips and tools. Our Talent Acquisition Consultants are dedicated to the hiring process and will not have the full picture of your career path.