• We are empowered to make a positive difference for customers and communities.
• Everyone is given the opportunity to learn, grow and achieve. 
• Make a genuine difference through the work you do.

In this Consultant, Continuous Improvement role, you will

• Be a key contributor to an outcome and impact-focused, fast paced team
• Support DFV assessment (Desirability, Feasibility, Viability) of Continuous Improvement (CI) opportunities in BD&SB, and support prioritised CI initiatives across the full initiative lifecycle.
• Support the execution of BDSB’s Strategic Plan as well as discovery, definition, design of business optimisation initiatives across the full initiative lifecycle
• Be a key contributor and bring exceptional outcomes for customers, colleagues and the business as measured against targeted success metrics.
• Remove waste, resolve inefficiencies, improve Customer and Banker Experience and optimise BD&SB services and processes
• Proactively manage risk, meeting all policy and compliance requirements

 What you’ll bring

• Proven continuous improvement analysis and delivery experience
• 5+ years banking experience
• Ability to put customer and colleague at the centre of continuous improvement initiatives
• Banking and financial services experience
• Service and CX design experience and strong delivery skills
• Strong stakeholder and relationship management skills
• Strong business analysis and delivery experience
• Proven ability to derive actionable insights and recommendations from data & analytics
• Problem solving, attention to detail and analytical skills
• Evidence of curiosity and resilience in the face of ambiguity
• Experience in Continuous Improvement methodologies and disciplines such as Lean Six Sigma viewed positively
• Previous agile or domains experience viewed positively

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.