• We are empowered to make a positive difference for customers and communities.
• Everyone is given the opportunity to learn, grow and achieve. 
• Make a genuine difference through the work you do.

 In this Senior Analyst, Campaigns role, you will

• Support the strategy team in achieving sales and revenue targets by delivering personalised products and services to address customers need using data, technology, product knowledge.
• Ensure execution of campaigns and fulfilment are error free and address customer queries in a timely manner.
• Effectively use of data and process modelling tools (including, but not limited to, process mapping, business, object and dataflow modelling) to analyse and represent information in an effective form, in order to translate business requirements into meaningful statements of work
• Assess existing processes to identify redesign or enhancement opportunities to deliver improved productivity or efficiency to the business
• Liaise with Business Unit Managers to offer advice and direction regarding campaign requirements, and resolution of issues and conflicts.
• Plan for monthly campaigns, set up / review of offer parameters, back-end system set up, campaign design optimisation, capability enhancements support, Budget & invoice management, Process documentation and change management, campaign insights, process optimisation, quality assurance, support customer inquiries.
• Work as an effective team member, supporting and coaching team members and recognising the contributions of others to ensure the achievement of team goals
• Liaise with various stakeholders to deliver the campaigns & fulfilments timely and contribute to business target sales & revenues

 What you’ll bring

• 8+ years of professional experience in the banking industry
• End to end campaign delivery process
• Project management including system set-up and customer communication timely
• Marketing tools such as Sales Force Marketing Cloud, Adobe campaigns, Pega, etc are preferred
• Balanced risk and control approach to execution
• Consumer unsecured lending products knowledge
• Strong stakeholder management and data knowledge

 A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Unsolicited CVs from agencies will not be accepted. 

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