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Product Owner - Contact Centres

  • Bring your strong customer obsession and delivery experience to drive exceptional digital and connected experiences for our customers  

  • Work cross-functionally in an agile environment to drive strategic business outcomes

  • Join a growing team in the midst of an exciting transformational change​. 

 

In the role of Product Owner – Contact Centres, you will: 

  • Identify opportunities to leverage new technologies to drive automation, efficiency, improve digital experiences, and create seamless connected customer and banker experiences  

  • Translate the Customer Digital experience strategy and vision into executable solutions by prioritising and shaping initiatives that deliver to the Domain objectives 

  • Own, design and deliver end to end experiences and functionality that uplifts how we digitally service and engage customers 

  • Drive innovative and intuitive experiences, by partnering with service teams and other domains to enable technology to deliver enhanced digital capability and experiences. 

  • Partner within cross functional teams to shape and execute on the prioritised backlog of initiatives - defining initiatives, features and user stories 

  • Build trusted and influential relationships with episode domain teams to join the dots across the enterprise to deliver 

  • Drive the formation of delivery, design and change squads, in collaboration with delivery and support teams. 

 

What you'll bring  

  • Proven experience working as a Product Owner or in a similar lead role, across digital, product or contact centre products and processes 

  • Proven experience in delivering consistent results in a large complex business; and experience working in an agile environment 

  • Creativity and expertise in simplifying processes and issues, problem solving and analysis, including a passion for improving colleague experiences 

  • Ability to communicate with stakeholders and teams, helping shape backlog of key features, user stories and goals for squads  

  • Experience mentoring product analysts 

  • Proven analytical skills and evidence-based decision making 

  • Intermediate experience with MS Excel 

  • Basic experience with PowerBI is a nice to have. 

 

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we invite you to apply. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Unsolicited CVs from agencies will not be accepted.

 

Advertised: AUS Eastern Daylight Time

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