Bring your experience in Digital and Marketing and join as a Consultant Product Owner for Digital Customer team within Group Chief Operating Officer!!

• You’ll join a high-performing business, backing talented individuals. 
• Make a genuine difference through the work you do. 
• Drive world class, simple and intuitive experiences for customers.

As a Product Owner in Digital Customer team, you will be responsible for:

• The strategy, development and delivery of customer facing in-app/internet banking notifications that drive sales, service and NPS.
• Leading, owning and prioritising Next Best Conversations (NBCs) roadmap and backlog for the Digital Domain
• Conducting opportunity analysis using digital data and customer insights to identify new concepts and experiences to drive higher channel engagement and customer satisfaction.
• The performance of NBCs in Digital Channels and the management of allocated investment and resources
• Working with the Marketing and Data squads to develop, deliver, size and prioritise the NBCs backlog using Agile frameworks / concepts

What you will bring:

• 3+ years' experience in a marketing/ analytical role, specifically in the digital space
• Experience in delivering initiatives into a complex and large landscape and multiple stakeholders / teams
• Understanding of a variety of data sets (e.g. web, digital features, customer, sales) and marketing/decisioning platform (e.g. Adobe suites, PEGA CDH)
• Confidently work with ease and speed using Microsoft Office applications and BI tools (e.g. Tableau, Adobe Analytics, SQL)
• Strong communication and presentation skills to all levels of management
• Strong experience articulating business strategy to achieve intended outcomes including shareholder, customer, and employee value

Inclusion and Diversity  

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  

We are committed to providing an environment where you can work your way. For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

More focus on you

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.    

Join NAB  

If you think this role is the right fit for you, we invite you to apply. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.  Unsolicited CVs from agencies will not be accepted. 

Australian or New Zealand citizenship or permanent residency status. Candidate screening and interviews may be conducted prior to the closing date of the job advert.

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