• 9month contract opportunity
• Bring your customer first mindset
• Be creative and think outside the box to redesign the Rewards program
• You will simplify complex processes to make customer experience simple, fast and easy

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Head of Rewards Experience, you will join the Rewards Team that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to: 

• Lead the comprehensive redesign, ensuring alignment with business objectives, customer expectations and market trends.
• Develop a strategic roadmap for the migration process
• Collaborate closely with new vendor performance
• Partner with internal stakeholders across product, marketing, technology, operations, customer service
• Communicate progress, risks and changes effectively to executives and key stakeholders
• Oversea the project lifecycle
• Coordinate cross functional teams
• Enhance customer experience
• Utilise customer insights, market research and competitive analysis to inform platform requirements

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Experienced senior rewards leader with proven program/product management
• Strong project management skills with a track record of delivering complex projects on time and within budget.
• A strategic thinker with commercial acumen capability
• Solid understanding of Rewards Programs and the impact on the business
• Deep understanding of customer loyalty, rewards program design, and digital experience best practices.
•  Familiarity with data privacy regulations) and compliance considerations.
• Demonstrated capabilities in stakeholder management and being able to communicate with influence
• Demonstrated capability of customer obsession, innovation & simplification

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.   

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