• Bring your experience as a senior leader in Product Management in Home Lending
• We grow great leaders who inspire and energise their team
• More than a career, you’ll be representing the voice of the customer

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As the Head of Assessment (Product Management), you will be joining the Home Ownership team that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Lead a Sub-Domain for the products and platforms in Home Ownership, ensuring the products and platforms are stable, reliant and compliant for our customers and colleagues.
• Drive cutting edge product ownership practices and behaviours across their Sub-Domain, ensuring that the teams have the right skills, knowledge and decision-making rights to drive customer centric outcomes, lead squads, and drive product delivery end to end.
• Instil and promote the right behaviours in their team to demand stability of platforms, speed to resolution and deliver with velocity and ensure alignment to strategic objectives.
• Partner with key stakeholders to maintain production stability, influence adoption and support technology release planning and business go live to deliver customer value.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Demonstrated experience working in a similar senior Product Management leadership role within the Banking industry, preferably in Home Lending.
• In-depth experience playing a leadership role, including leading senior engagement, driving cultural change, and development of colleagues.
• An in-depth understanding of relevant financial products perspective.
• Extensive experience in product management, managing operational risk with deep understanding of relevant operational risk frameworks.
• Proven experience in mobilising and supporting large, cross functional and self-managing teams to accomplish outcomes, including experience working within a regulatory environment, including compliance, obligations and scheme management.
• Software development and testing, ideally with agile experience.
• Experience playing a leadership role, including leading senior engagement, driving cultural change, and development of colleagues.
• Proven analytical skills and evidence-based decision maker who is a strategic thinker that drives customer centricity.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted. 

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