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Head Of Collections Strategy & Technology Delivery
- Bring your proven transformation and strategic operational experience to excel in this role
- Collections & Deceased Estate experience is favourable
- You will simplify complex processes to make customer experience simple, fast and easy
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of Head of Collections Strategy & Technology Delivery, you will join the NAB Assist team that’s doubling down on keeping it simple.
Each day, you’ll go above and beyond to:
- Review risk scoring, treatment and process across the portfolio
- Monitor and support effective dialler performance and ensuring PowerCurve integration
- Minimise operational risk and disruption and while delivering innovative technology solutions
- Analyse business technology processes, procedures and user requirements in order to drive improvement in customer, colleague and commercial outcomes for NAB
- Effectively lead the Collections Strategy & Technology Delivery team to manage and deliver the strategic change
- Effective engagement within NAB Assist and providers to achieve business goals
We’re looking for the best and brightest to deliver the best for our customers. You’ll need:
- Demonstrated senior leader with extensive operations and strategy delivery experience
- Experience leading large operational teams and/or change programs that embed new core system, new process, operational improvement delivering key productivity and financial targets
- A strategic thinker with commercial acumen capability
- Proven people leadership skills building highly engaged and high performing teams
- Strong analytical capability, commercial acumen, and numerical literacy.
- Proven experience building and managing in-depth long term relationships
- Passion for customer experience, innovation, and transformation.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
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Advertised: AUS Eastern Standard Time
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