We have an exciting opportunity to join the small business lending hub to lead this pivotal centre of excellence. This enabling function delivers fast and efficient lending origination for our customers and creates capacity for our front-line bankers to focus on more complex and high value customer needs.

• In this newly created role of Manager Lending Hub, you will simplify complex processes to make customer experience simple, fast and easy.  
•  We set bold ambitions and clear expectations to get the best customer outcomes. 
•  Your new team are innovators and look for better ways to deliver. 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Manager Lending Hub, you will join the Small Business Banking team that’s doubling down on customer obsession/moving with speed/keeping it simple/owning it/winning together.   

Each day, you’ll go above and beyond to: 

• Lead and deliver continuous improvement, process improvement that enable our teams to better serve our customers and colleagues, expanding the offering of the Lending Hub
• Deliver a fast and seamless customer experience for volume lending
• Influence revisions to operations/strategy/process optimisation in consultation with leadership team.
• Delivers outcomes/decisions in line with predefined strategies 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

• Extensive experience in banking/financial services experience
• Proven People Management experience
• Ideally you will have exposure in B&PB or equivalent
• Preferred understanding of business and home lending end to end process and workflow and management.
• Experience with risk and compliance obligations.
• Banking sales/service experience

We respectfully ask candidates to hold any questions for the phone interview, where we’ll discuss the role in detail and answer any questions. This helps to ensure a focussed, efficient and fair application process. The talent acquisition team looks forward to addressing all inquiries at that time if your application progresses.