As a Business Retention Banker, you specialise in retaining customers across Business & Private Banking (B&PB), you will proactively and reactively engage customers, understand their needs, and provide them with holistic banking solutions.

The Business Retention Banker is responsible for effectively handling reactive and proactive retention enquiries and provide comprehensive advice to customers. You will conduct credit analysis and approve requests for increased limits up to your Delegated Commitment Authority (DCA).

• Be supported to learn and grow whilst developing the career you want.
• You’ll be part of a collaborative & high performing team
• Dockland’s location

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Business Banker, Business Unit Retention, you will join the team that’s putting the customers at the centre of everything you do.

Each day, you’ll go above and beyond to:

• Receiving inbound calls from customers and make proactive and reactive outbound calls to customers at risk of attrition
• Understanding our customers’ needs to provide tailored holistic banking solutions. 
• Build relationships with Business Partners to create and action retention opportunities.
• Connect with customers across NAB’s Business & Private Bank to increase growth and focus on retention activities across existing portfolios.
• Retaining existing customers by offering appropriate financial solutions that add value to their lives.
• Action and manage Salesforce opportunities and national leads.
• Provide coaching, lead actions and role model great behaviours across the broader business.

We’re looking for the brightest to deliver the best for our customers. You’ll need:

• Demonstrated Banking and Finance knowledge, particular focus in lending experience may include term /mortgage loan or asset-based finance)
• Previous Retail or Business banking experience working with customers, uncovering their needs, and delivering on customer needs (Including credit support functions).
• Previous strong customer phone-based experience is beneficial.
• Strong record of accomplishment of meeting role-based targets.
• Problem solving, critical thinking and negotiation skills.
• Exceptional communication skills coupled with superior stakeholder management experience.

We respectfully ask candidates to hold any questions for the phone interview, where we’ll discuss the role in detail and answer any questions. This helps to ensure a focused, efficient and fair application process. The talent acquisition team looks forward to addressing all inquiries at that time if your application progresses.

 A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Unsolicited CVs from agencies will not be accepted.