Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

• Autonomous role where you can drive and influence change
• Opportunity to mould and shape the role and team
• Fluid operating model where you can be innovative

In the role of Change Lead, you will join the People & Culture team that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Develop and implementing enterprise -wide change strategies, integrating engagement, training, and communication plans across multiple projects.​
• Lead and coordinating change delivery for strategic, enterprise-wide projects, ensuring alignment with business objectives.​
• Identify and managing change risks, implementing mitigation strategies and escalating when necessary.​
• Manage and mentor analysts, providing direction, coaching, and oversight.​
• Foster a culture of continuous improvement and innovation, leveraging deep change management experience to guide teams through transformation and ensuring sustainable outcomes.
• Advocate for the people side of change, ensuring employees and customers are at the centre of all change initiatives.​
  
  

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• A minimum 6+ years' experience working within similar sized company in cross-functional environment.​
• Proven enterprise-wide change management experience, a deep understanding of change management design, delivery and governance at scale.
• Stakeholder Management - Managing diverse range of stakeholders to support business objectives and deliver on outcomes.
• Strategic Agility & mindset – Deep understanding of long-term vision, anticipates future challenges and shapes strategy.
• Decision Quality – Data driven decision making, aligned to risk profiles and appetite. Advocates cross-functional analysis of problems, encouraging cooperation across functions on key decisions.
• Prioritisation & Planning – ability to articulate and rank competing priorities, distributes resources to align with strategic plans and priorities.
• Influencing - Adapting personal style and communication to influence decisions.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.