Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
• Outstanding opportunity to build and progress your career.
• Elevate your Commercial Banking expertise to support our Broker Network.
• Leverage from your proven ability to support Bankers and customers’ needs
In the role of an Associate, Commercial Broker, you will join the Commercial Broker Team that’s doubling down on customer obsession.
Each day, you’ll go above and beyond to:
• Deliver an exceptional customer experience with brokers and customers.
• Complete pre-credit decision work including working on files, liaising with customers / brokers and internal stakeholders.
• Complete Inbound Quality Assessment (IQA) activity on broker lodged home loan applications through Apply Online (WFM).
• Achieve agreed team productivity targets by effectively managing team Mailbox whilst maintaining agreed SLAs.
• Proactively identify any cross-sell opportunities that result in positive financial performance for the team portfolio.
We’re looking for the best and brightest to deliver the best for our customers. You’ll need:
• Knowledge of tools, techniques, and practices used to analyse the credit worthiness of a business enterprise through its financial statements.
• Understanding of key/basic requirements of credit to ensure lending applications are completed in line with NAB’s policy.
• Experience in working with broker customers, uncovering their needs and delivering appropriate solutions as well as up selling/cross selling.
• Proven analytical skills involving balance sheets and business analysis, credit writing and debt servicing assessment experience.
• Experience with Know-Your-Customer (KYC) and onboarding new customers will be looked upon favourably.
• Solid experience within Business & Private Banking and completing business loan applications.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
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