• We win in the right way, which is always putting our customers first 
• You’ll join a high-performing business, backing talented individuals 
• Make a real difference for our customers and communities 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Regional Manager Business Retention Unit, you will join Jo Koklas and the Business Retention Unit team that’s doubling down on customer obsession/moving with speed/keeping it simple/owning it/winning together.

Each day, you’ll go above and beyond to: 

• Lead and manage all sales and service and retention activity within the Business Unit including that within associated teams.
• Ensure all teams are always focused on retention of these customers and cross sell opportunities as well as ensure that Business Unit volumes and income targets are met.
• Promote high performance, inspiration and a professional image of NAB.
• Undertake performance management of direct reports, identifying training and development needs.
• Ensure teams operate flexibly with all colleagues in the BRU and with field counterparts to enable customers to benefit from seamless and integrated sales and service.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

• Proven ability to form Business Relationships, both internal and external and in building appropriate networks.
• Bank of Choice focus - Experience with working with customers, uncovering their needs and delivering appropriate solutions, building customer advocacy.
• Experience with BPB products and services, with emphasis on sales, lending, transactional/deposits, credit assessment and Risk.
• Exceptional leadership skills with a proven track record of achieving results through people - Broad based business exposure
• - Knowledge of Bank Products and services

We respectfully ask candidates to hold any questions for the phone interview, where we’ll discuss the role in detail and answer any questions. This helps to ensure a focussed, efficient and fair application process. The talent acquisition team looks forward to addressing all inquiries at that time if your application progresses.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.