Head of Business Lending Credit Strategies

Lead the design and delivery of innovative credit automation solutions that transform the BPB/CIB customer experience.

 - Lead strategic impact across customers, teams, and communities

 - Inspire high-performing teams through innovation and collaboration

 - Drive transformation with bold customer-led thinking 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Head of role, you will put customers at the centre of everything you do.  

Each day, you’ll go above and beyond to:

• Drive the development and continuous enhancement of credit models to support smarter origination and renewal decisions 

• Shape and streamline end-to-end credit processes, embedding robust controls and future-focused strategies 

• Collaborate with product teams to identify performance opportunities and deliver impactful credit model initiatives 

• Oversee data strategy, including the use of third-party providers, to power insightful forecasting and performance tracking 

• Define and execute requirements for tools like the Debt Servicing Tool, driving automation in key credit activities 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Proven expertise in credit modelling, financial analysis, and business lending strategy 

• Strong background in product innovation, proposition design, and end-to-end product management 

• Demonstrated ability to shape and execute business strategy with a focus on commercial outcomes 

• Skilled in building effective product partnerships and leading cross-functional collaboration 

• Known for customer obsession, strategic thinking, and strong leadership with exceptional stakeholder engagement and communication skills 

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.