We are seeking a versatile and experienced Product Owner to represent the voice of the customer and create market leading experiences for HICAPS customers!  The role will lead a delivery squad focused on growth initiatives to enable HICAPS’s ambitions to grow new markets like GP and maintain its #1 market share position in health fund claiming.

• You’ll join a high-performing business, backing talented individuals 
• Inclusive and diverse team culture with hybrid work arrangement 
• Bring your ideas, ambitions, and passions both in and outside of work   

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.  

As a Product Owner, you will be joining the HICAPS team within Business & Private Banking that’s doubling down on customer obsession. 

As a Product Owner, you will 

• Lead a squad to deliver new propositions to market to open up new markets and improve customer experience
• Empower HICAPS resources to achieve outcomes
• Drive inspiration by identifying market trends as well as understanding competitors and innovation
• Work closely with colleagues across Product management, Technology and Growth
• Identify interdependencies across domain structure, and work with other E2E Episode/ Service POs to drive coordination
• Establish and monitor success measures

What you will bring: 

• Experience as a Product Owner
• Ideally exposure to Acquiring, Payments or the Health industry
• Experience in identifying and articulating customer needs and interpreting complex requirements of external parties
• Relentless focus on outcomes
• Ability to develop productive relationships across Technology functions and external delivery and Schemes Management function

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.  

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