SMALL BUSINESS BANKER – Central Victoria (Shepparton, Seymour, Euroa or Benalla)

Small Business is an energetic and highly engaged division within NAB, providing full-service support to our valuable small business customers.  We encourage their business growth and support their personal journeys because our customers depend upon the resilience and courage of experienced bankers like you to guide them through challenges and develop long-term, trusted partnerships.

• Possible locations of Shepparton, Seymour, Euroa and Benalla
• Be supported to grow your career at NAB. 
• Make a real difference for our customers and communities. 
• Join a team of high performing individuals.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand

In the role of Small Business Banker, you will join the regional small business banking team that’s doubling down on customer obsession/moving with speed/keeping it simple/owning it/winning together.

• Undertake sales related requirements for a portfolio of Small Business Agri & Diversified customers. 
• Build relationships with Business Partners to create and action new business opportunities and support our customers.
• Action and manage Salesforce opportunities & national leads. 
• Undertake retention related activities for existing customers. 
• Perform credit analysis and approve requests for temporary excesses/increased limit requirements.
• Provide coaching, lead actions and role model great behaviours across the broader business. 
• Managing lending and product requests for small business customers. 
• Understanding customers business needs to provide holistic banking solutions. 
• Accountable for managing customer complaints and escalations until resolution is reached.
• Coaching and development of less experienced bankers within the team and developing associates. 
• Drive customer portfolio risk and compliance.
• Establish and maintain Working Relationships with key stakeholders (Retail, NAB Partners and other Business Partners).  

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• A genuine passion for customer service.
• A Background in Agriculture or Agribusiness (preferred)
• Demonstrated experience in a lending role.
• Experience in managing customer relationships, and the credit process.
• A strong financial/business acumen.
• Problem solving, time management, critical thinking and negotiation skills 

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.