• Showcase your senior leadership experience across Data & Analytics
• More than a career, you’ll be representing the voice of the customer
• We grow great leaders who inspire and energise their team

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As the Head of Analytics Personal Everyday Banking, you will be part of the senior leadership team in the Data & Analytics team, that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Lead the data & analytics team that leverages data, analytics, and emerging technologies to deliver actionable insights that drive business performance, enhance customer experience, support digital transformation, and ensure robust risk management. 
• Deliver on the analytics strategy, ensuring it aligns with NAB’s broader objectives of growth, digital innovation, and customer-centricity.
• Collaborate with business leaders, technology teams, and frontline staff to build a world-class analytics capability that supports both operational excellence and strategic transformation.
• Drive business performance by using data-driven insights to inform product strategy, pricing, and portfolio management, with the goal of improving P&L outcomes, market share, and customer acquisition for everyday banking products.
• Enhance customer experiences by driving analysis of customer behaviours, needs, and feedback to identify opportunities for improving and digitising customer journeys, thereby lifting Net Promoter Scores (NPS) and overall satisfaction.
• Support the digital transformation by leveraging analytics and AI to accelerate the adoption of digital channels and solutions, supporting the bank’s ambition to deliver effortless and personalised experiences for customers and colleagues.
• Lead a high-performing analytics team, fostering a culture of empowerment, continuous improvement, and technical excellence.
• Drive innovation by staying at the forefront of analytics and technology trends, embedding new tools and methodologies (such as cloud and AI) to future-proof NAB’s analytics capability.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• In-depth experience working in a similar senior leadership role in Data and Analytics coupled with deep experience across Advanced Analytics, and Data Science within Financial Services preferably Personal/Retail Banking.
• Advanced proficiency in data analytics, data science, and statistical methodologies, including experience with machine learning, data sourcing, cleansing, ETL and development of analytical models using tools such as Python, R, SQL.
• Demonstrated experience dealing with regulatory requirements in the use and application of data.
• Proven track record of building, motivating and developing data & analytic teams to deliver tangible customer and business results.
• Ability to translate complex technical concepts to executive audiences to ensure buy in to changes.
• Sophisticated influencing skills and ability to influence and shape outcomes at an executive level.
• Well-developed leadership skills and experience managing multi-disciplinary teams across diverse geographical locations.
• Strong project management skills with a colleague and customer first mindset.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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