Business Direct Advisor

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.  

  
SUMMARY   

In the Business Direct Advisor role, you will be joining a team that is nothing short of customer obsessed. Each day you will go above and beyond to service calls from all segments of business customers and resolve their initial query. This role has a start date of 10^th June. 

• Build rapport, credibility and remain present with the customer during the enquiry 
• Clearly articulate the digital options available for customers through Internet Banking desktop or mobile applications to assist and provide a resolution 
• Participate and contribute to the daily operating rhythm including up-skilling, reporting and servicing standards 

Join the Business Direct Team that’s doubling down on moving with speed by:  

• Seek opportunities to provide feedback to drive efficiencies to current processes 
• Input important data into our systems, generating relevant reports and maintaining records daily. 
• Actively participate in professional development, 1:1 performance management and coaching sessions with the Team Lead 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:   

• A passion for delivering an amazing experience to customers, an unwavering commitment to quality, with the will to go the extra mile. 
• An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience. 
• An appreciation for inclusion and the diversity of our customers 
• Have excellent time management and problem-solving skills 

• Able to work the following hours. Standard business hours for the first 3 months in Docklands, then a rotating roster (Monday to Friday) 8am – 8pm. There is the option to work weekends from 9am – 6pm, but these shifts are rarely available.
• To attend an assessment centre (if successful throughout screening) which will be held on Thursday 15th May at Docklands, either 9am – 12pm or 1.30pm – 4.30pm 

 A diverse and inclusive workplace works better for everyone  

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.   

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.  

Join NAB  

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.