Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Principal Product Designer, HICAPS, you will join the Business Banking Experience team that’s doubling down on customer obsession. 

Each day, you’ll go above and beyond to: 

The Principal Product Designer has the responsibility of applying human-centred design (HCD) tools, to work with various teams across the enterprise. You will deliver NAB’s strategic ambition of improving our customer and banker experience by performing customer research, generating insights, prototyping concepts and designs, optimising processes and experiences, and generally ensuring that change is delivered in a thoughtful, considered and empathetic way. 

• Design and launch experiences that inform, empower and delight customers and colleagues 

• Be recognised as a master of your craft and mentor others on their design career journey 

• Work from strategic to hands on supporting our Business Everyday Banking domain 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

• Mastery skill and experience working as a product designer or UX/UI designer, at the principal/lead level  

• Influencing product direction and strategy across multiple pieces of work 

• Drive a culture of innovation in the design team, staying up to date with the latest industry trends, and best practice to create exceptional experiences 

• Experience within finance or other service industries 

• Collaboration and partnering with Product Owners and delivery squads to create improved customer experiences for our customers and colleagues 

Your skills and experience:

• Mindset - A solid grasp of human-centred design (HCD) applying customer-centric and design thinking to create outstanding customer and banker experiences. Have a growth mindset striving for personal and organisational growth. 

• Interviews and Testing – Plan and conduct interviews and testing using various techniques and translate insights into solid design solutions and provide strong rationale for the design decisions made. 

• Storyboards and User flows – Competent in scenario planning, creating story boards, user flows, task flows and workflow including error scenarios and task analysis. 

• Prototyping – Strong experience using a variety of prototyping methods including low, mid & high-fidelity prototypes, wireframes, interaction design, information architecture and accessible content hierarchies, flow sequencing, and page-level structures. 

• Collaboration - Ability to collaborate closely with a cross functional team of Designers, Product Owners, Technical Analysts, Engineers/Developers, and other experts across the business to define cohesive, accessible, attractive design standards, interaction patterns and styles across our entire suite of products. 

• Communication - Proven experience communicating between technical and business stakeholders, building rapport, and maintaining stakeholder relationships, communicating confidently and presenting in a clear, concise and articulate manner to all stakeholders. 

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.