• Build long-term relationship by understanding and adapting to changing customer needs
• You will be tasked to find the simple solutions when things are complex or don't make sense.
• We bring the right people together, knowing diverse ideas achieve more.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Sub-Domain Change Lead, you will report to the Director of the Climate Office that’s doubling down making a tangible difference to customers while keeping it simple.

Each day, you’ll go above and beyond to:

Lead the execution of Change activities required to implement a Sub-Domains strategic roadmap.

This includes:

• People Leadership - Leadership, direction and coaching of direct reports (Change Managers/Senior Change Analysts).
• Change leadership – driving the definition and successful completion of change management activities.
• The successful implementation of organisational Change Management disciplines within NAB’s delivery framework.
• Change resource planning and allocation.
• Proactive Change adoption management – co-design metrics with Product Owners, create a plan to monitor, and pivot as required to realise project benefits. Be a constant agitator for adoption of the solutions we deliver (customer and colleague).

We’re looking for the brightest to deliver the best for our customers. You’ll need:

• 5 plus years change management experience across a range of industries including financial services experience.
• Previous people leadership experience preferred.
• Experience designing change strategies for large transformational programs.
• Experience developing transformational change communications.
• Experience in organisation design, process improvement methodologies and people transition processes.
• Track record in managing and influencing relationships at a senior level in the organisation.
• Ability to think broadly and innovatively to develop and shape the change management strategy.
• Agile change management expertise.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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