• In the role of a Team member, you will simplify complex processes to make customer experiences simple, fast and easy
• You will bring your experience to drive engagement & motivation across the team
• We bring the right people together, knowing diverse ideas achieve more.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a Team Member – FXMM Settlements, you report to the Lead of FXMM Payments and will join the FXMM Payments team in that’s doubling down on owning it.

Each day, you’ll go above and beyond to:

• Process the allocated workload within the area of operation, efficiently, accurately and within the times scales and standards set out in service level agreements, service standards and performance targets, utilising basic systems/equipment as required, in order to provide internal and external customers with a high-quality service.
• Bring to the attention of the Team Leader, Analyst or Operations Manager any problems or issues identified in the course of the job holder#s work that might impact on the level and quality of service provided, to enable corrective action to be taken.
• Carry out quality control and necessary checks on own and team members# work as dictated by policies and procedures.
• Maintain awareness and comply with all aspects of policy, procedure and statutory requirement, in order to maximise efficiency and minimise risk to the Group and its employees.
• Liaise with internal customers and external service providers, ensuring that instructions, inquiries and queries, are acted on efficiently and effectively, seeking to maintain effective working relationships at all times.
• Work at all times in the interests of the team, sharing knowledge and assisting colleagues as appropriate or other teams as specified by line management.
• Carry out any other administrative duties as required to ensure the effective operation of the unit, such as filing, maintenance of records, mail, basic maintenance of systems and equipment etc.
• Ensure that all work is performed in accordance with the requirements of the Health & Safety Policy, procedures and legislation. Take reasonable care for own health & safety, as well as that of others. 1
• Provide professional and ethical behaviour in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures relevant to the position.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Good to have Tertiary qualification
• Proven related experience in related fields
• Background in a customer service related

 A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.