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Senior Consultant, Diagnostics & Solutions
- This is an exciting new enterprise-wide role in the COO for a process and business improvement expert.
- You will have a passion for solving complex problems to drive world class, simple and intuitive experiences for customers and colleagues
- You will join a high-performing team delivering real value
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of Senior Consultant, Diagnostics & Solutions role you will report to the Enterprise Head of Simplification Diagnostics and Solutions that’s doubling down on keeping it simple and winning together.
Each day you will go above and beyond to:
- Be a seasoned expert in lean six sigma, process reengineering and business improvement.
- With a focus on customer experience and business performance, lead diagnostics to solve complex enterprise-wide business problems and recommend how we simplify our end-to-end processes and propositions for our must win battles and technology modernisation.
- Baseline and analyse current state, identify inefficiencies, customer experience opportunities and reimagine the future state.
- Have a passion for advancing and applying leading edge process intelligence methods and approaches.
We’re looking for the best and brightest to deliver the best for our customers. You’ll need:
- A Lean Six Sigma Black Belt with process mining experience highly regarded.
- Demonstrated ability to lead large scale enterprise problems and you have a history of tangible benefit outcomes.
- A passion for using data to make the problem clear. You will have a distinct skill at synthesising complex information so it makes sense to stakeholders.
- Strong cognitive skills, great with numbers, and have strong business acumen
- You will have great influencing skills, resilience and you’re comfortable with ambiguity.
- Financial services, service industries or consulting experience preferred.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Advertised: AUS Eastern Standard Time
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