• Build long-term relationship by understanding and adapting to changing customer needs
• You will be tasked to find the simple solutions when things are complex or don't make sense.
• We bring the right people together, knowing diverse ideas achieve more.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Portfolio Change Manager, you will join our Personal Banking Change and Communications Team that’s doubling down making a tangible difference to customers while keeping it simple.

Each day, you’ll go above and beyond to:

• Manage the portfolio of projects in the PB pipeline from initiative, to allocation and through the lifecycle
• Leverage the data in the PB pipeline and available reporting to actively manage the change portfolio to ensure smoother delivery of change into PB.
• Build relationships and collaborate with stakeholders across the portfolio to prioritise, manage and provide updates on the portfolio of change activities
• Manage a team of change professionals, provide coaching support and capability development to help them grow in their roles.
• Lead key continuous improvement initiatives to support and develop the practice.
• Develop and manage a 90 day plan each quarter to drive priorities and focus for the team.

We’re looking for the brightest to deliver the best for our customers. You’ll need:

• Strong communication and stakeholder management skills with the ability to work in different environments
• Ability to balance the strategic with operational priorities and deliverables
• Learning agility and the ability to adapt in a dynamic, complex and changing environment
• Strong analytical mindset with the ability to create meaningful insight and actionable recommendations to key stakeholders and leadership teams
• 8 years+ experience in change management delivery,
• Experience in leading and managing a portfolio of projects
• Proven ability in building strong, credible stakeholder relationships at various levels.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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