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Associate Director, Channel Retention Strategy
- Bring your technical capabilities and retention knowledge and experience to excel in this role
- You’ll join a high-performing team working with a crucial part of the business, backing talented individuals .
- We win in the right way, which is always putting our customers first.
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of Associate Director, Channel Retention Strategy role you will reporting to the Executive Channel Strategy, Execution & Personal Bank Retention, that’s doubling down on customer obsession and moving with speed.
Each day you will go above and beyond to:
- Partner with key stakeholders to develop and embed retention performance modelling and reporting into business decision-making.
- Drive continuous improvement and uplift in retention strategies.
- Support the financial and strategic evaluation of retention strategies and opportunities.
- Provide strategies for reduction in preventable attrition across the portfolio and share key insights with stakeholder teams across the ecosystem.
- Present findings to senior management and prepare documentation for Leadership Team meetings.
We’re looking for the best and brightest to deliver the best for our customers. You’ll need:
- Proven experience in managing complex financial data analytics, commercial performance or portfolio management
- Strong commercial and financial acumen and proven ability to challenge at all levels, supported by data and analytics
- Demonstrated expertise and technical skills in financial modelling, interpreting data, drawing out key strategic and analytical insights that help guide strategic decision-making.
- Excellent interpersonal skills, including the ability to effectively liaise with a broad range of stakeholders and senior managers
- Management of multiple competing and high priority requests with resilience
- Flexible and comfortable working in an agile, fast, and constantly changing environment.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Advertised: AUS Eastern Standard Time
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