Bring your analysis and merchant experience to this rewarding role at NAB where you will join a high-performing Domain, backing talented individuals!

• This is a 12 month fixed term contract.
• Be part of an innovative and customer obsessed team
• You’ll join a high-performing Domain, backing talented individuals

 
In this Analyst, Product Support role, you will be joining the Merchant Product Operations & Support team that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Support the growth agenda of the Domain with reliable product operational support.
• Manage the Customer Communication Repository process.
• Respond, resolve and direct the workflow of the ‘Merchant Acquiring Mailbox’ and the ‘Field Services Mailbox’ enquiries.
• Delivery and simplification of change activities across process, policy, capability, automation and system.
• Operational support for:
• Logistics and Stock Management
• Remediation, refunds and incident management activities
• Process documentation & controls
• Meeting Governance – Papers, Agenda, Minutes, Action Items

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Knowledge around merchant acquiring, preferably in product, operations or risk.
• Sound knowledge of card schemes.
• Ability to demonstrate strong technical and analytical skills.
• Financial services experience.
• MS Excel and PowerPoint proficiency.
• Customer obsession and a “can do” attitude where no query is too difficult.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.