•  You’ll join a high-performing business, backing talented individuals
• Inclusive and diverse team culture with hybrid work arrangement
• Bring your ideas, ambitions, and passions both in and outside of work  

The Product Consultant for BOQ Credit Cards is a key role within the BOQ Product Team which sits within the White Label Partner Solutions within the Consumer Finance division of NAB.

The position is responsible for supporting the overall management of the BOQ Partnership. It will involve working closely with our partner, BOQ, as well as with internal stakeholders, to execute product programs that will drive customer and revenue growth through acquisition, portfolio and retention activities.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role Product Consultant (BOQ) you will be doubling down on customer obsession by owning it.

Each day, you’ll go above and beyond to take ownership of: 

• Developing and managing the delivery of portfolio strategies and initiatives that support key profitability drivers, portfolio and revenue growth or reduction of expenses, including providing recommendations regarding CVP to ensure products are relevant and compelling for the target market. 
• Support and execute relevant partnership and servicing communications to customers, primarily as related to projects, regulatory and scheme mandates. 
• Oversee Acquisition and Portfolio activity across various channels to meet financial and business objectives, including:
• Working in partnership with Digital Banking and Partner to:
  • develop and evolve the online banking platforms and mobile app, driving customer engagement while leveraging the depth of customer loyalty to partner brands
  • ensure that online content and notices remain accurate, including liaising with BOQ to ensure content updates are made and any regulatory requirements met
• Work within Product team and with other Stakeholders, as required, to ensure that the business meets required KPIs for service and quality; ensure Partner receives regular and timely reporting on contractual metrics.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

• Experience in Product Management within the Financial Services industry
• Good understanding of the cards & payments industry
• Prior experience in managing relationship with external partners well-regarded
• Adept at identifying and implementing opportunities for improving business performance and/or customer experience, while appropriately managing related risks
• Accountable for own remit, and able to consistently operate at a high standard of quality

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.