• Lead transformational banking solutions that drive customer and business growth 

• Influence national strategy and engage with high-value NBFI clients 

• Thrive in a collaborative, high-performing team that values innovation and excellence 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Associate Director, you will join the CIB Transaction Banking team that’s doubling down on customer obsession! 

Each day, you’ll go above and beyond to:

• Execute and shape retention and growth strategies for a national Transaction Banking portfolio 

• Deliver actionable insights and product feedback to influence roadmap and customer outcomes 

• Engage cross-functional teams (Sales, Risk, Ops, Product) to solve complex client needs 

• Promote customer advocacy through deep relationship management and solution delivery 

• Champion risk management, compliance, and continuous process improvements 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Strong understanding of transactional banking, its value proposition, and implementation 

• Proven experience solving complex customer problems through cross-functional collaboration 

• Familiarity with general banking systems, and client reporting tools

• Risk and compliance mindset, with experience in policy adherence and escalation management 

• Tertiary and/or relevant professional qualifications 

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.