As a Workplace Team Leader, you will be accountable for a designated service area within Workplace Services (e.g. concierge, events, etc). You will be supported by one or more Guest Service Advisors to ensure the smooth running of daily activities and touch points within your focus area, anticipating needs, listening to the customers and visitors, and making every interaction simple, effective, and quick.

Additionally, the Workplace Team Leader will be the people leader for one or more Guest Services Advisors, ensuring that they lead, coach, and develop the Advisors within their team.

• 12-Month Fixed Term Full-Time Opportunity based at 395 Bourke Street
• Coach and be a part of a team to consistently deliver customer excellence.
• Be an ambassador of the NAB brand and embody our customer obsessed values.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a Team Leader, you will join the Workplace Management Team that’s doubling down on owning it.

Each day, you’ll go above and beyond to:

• Be accountable for a service area within Workplace Services (e.g. concierge, events etc.) to oversee daily operations, anticipating needs, providing assistance and delivering simple, effective and fast service.
• Manage a variety of areas and related services including mail room operations, utility bays, end of trip areas and more.
• Coordinate and engage with other service teams e.g. cleaners, security, loading dock etc. as appropriate.
• Complete floor walks utilising a checklist, noting, and reporting maintenance issues.
• Lead, coach and develop a small team of Guest Service Advisors to customer service greatness.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Strong reception or hospitality / customer service background of at least 3 years. Certificate III in Hospitality highly regarded.
• Previous leadership experience, within a customer service environment preferred.
• Professional verbal and written communication skills.
• Able to multi-task and demonstrate a common-sense approach to problem solving.
• A commitment to customer and colleague service excellence.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.   

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