• You love turning product vision into real, high-impact outcomes
• You bring structure and delivery discipline to fast-moving initiatives
• You enjoy solving problems with a customer-centric mindset, unblocking teams and coordinating across stakeholders

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Product Consultant, you will report to Head of Marketplace. It is an exciting time to join our Rewards and Marketplace team, within Consumer Finance that’s doubling down Customer Obsession.

Each day, you’ll go above and beyond to:

• Manage and prioritise the Marketplace delivery backlog in alignment with business goals
• Work closely with Technology and Design squads to define requirements and ensure sprint delivery
• Coordinate with internal stakeholders (Legal, Risk, Ops, Marketing) for go-live readiness
• Track and manage dependencies and delivery risks
• Support go-to-market planning and execution in collaboration with Senior Manager
• Work with BA to ensure delivery requirements (e.g. API feeds, testing) are captured and executed
• Support BA with testing, QA, and post-launch issue resolution
• Document delivery updates and support reporting for leadership and stakeholders
• Contribute to retrospectives and continuous improvement of delivery processes
• Provide support to the Senior Manager in aligning delivery execution with Marketplace strategy
• Track platform performance and lead optimisation initiatives.
• Support new vertical from a delivery standpoint.
• Manage risk, approvals, compliance, and internal processes to unblock delivery.

We are looking for the best and brightest to deliver the best for the customers. You’ll need:

• Proven years in a product delivery, digital, or project coordination role
• Experienced in working agile or hybrid delivery environments
• Exposure to regulated environments or working with legal, compliance and risk stakeholders
• Experienced in managing internal and external partners
• Experienced in marketplaces, rewards, or financial services is beneficial but not essential
• Strong stakeholder coordination and collaboration skills
• Attention to detail and ability to follow-through
• A proactive, problem-solving mindset and delivery focus

 A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.