• In the role of a Senior Business Analyst, you will simplify complex processes to make customer experiences simple, fast and easy
• You will bring your experience to drive engagement & motivation across the team
• Great customer experience opportunity to showcase your analytical skills across Merchant products.

Our people are who make the difference for our customers through their interactions. Our customer mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Senior Business Analyst, you will report to Subdomain Business Analyst Lead. It is an exciting time to join our Business Transformation team that’s doubling down Customer Obsession.

Each day, you’ll go above and beyond to:

• Be responsible for creating requirements as features, epics & stories 
• Defining your own work tasks including dependencies in collaboration with the squads 
• Perform appropriate business analysis to clearly articulate business needs and solution requirements.
• Develop as is and to be process models, data models, business rules, target operating models, workflows, reporting and other required outputs
• Support the Product Owner to define the business value and required outcomes.
• Participate in and lead workshops
• Analyse the impact of proposed solutions holistically to support the change manager with Business Impact Assessments.
• Support User Acceptance Testing and Business Verification testing

We are looking for the best and brightest to deliver the best for the customers. You’ll need:

• Previous proven experience as a Business Analyst
• In-depth understanding of Financial Products, processes and systems
• Understanding of Card Acquiring and Issuing (not essential)
• Create and simplifying complex processes and issues, problem solving and analysis
• Experience working in an agile environment
• Strong ability to communicate a vision to key stakeholders and teams and working with product owner to develop it into a shaped backlog of key features, epics stories and goals for individual sprints.
• Leading workshops, in a cross functional business and IT team through the discovery, development and operational usage stage of change.
• Experience onboarding major complex customers or third-party business partners, running workshops to understand customer needs and operational requirements.
• Ability to innovate, adapt and grasp new skills and content
• Ability to work closely with key stakeholders and build collaborative partnerships
• Proven analytical skills and evidence-based decision making

 A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.