• We are empowered to make a positive difference for customers and communities.
• Everyone is given the opportunity to learn, grow and achieve. 
• Make a genuine difference through the work you do.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Manager, 3rd Party Home Lending Assessment, you will join the NAB’s Customer Home Lending Operations team that’s doubling down making a tangible difference to customers while keeping it simple.

Each day, you’ll go above and beyond to:

• Lead a dedicated team, you support our customers in achieving their dream of owning a home, ensuring that every interaction reflects our commitment to brilliance and customer obsession.
• Develop your direct reports to be exceptional leaders who are close to their people, manage by knowing what is happening in their area and who take ownership for quality of the customer and colleague experience.
• Promote a positive and inclusive culture that aligns with the NAB’s values and goals, underpinned by Distinctive Leadership principles and Who we are behaviours.
• Enable a supportive, growth-oriented culture that helps colleagues unlock their potential and achieve peak performance, underpinned by Distinctive Leadership principles.
• Ensure credit assessors use and apply their DCA within risk appetite while balancing customer obsession to deliver brilliance for our home loan customers.
• Forecast future needs to ensure the team has the necessary resources, such as people, tools and funding, to meet customer expectations and colleague objectives.

We’re looking for the brightest to deliver the best for our customers. You’ll need:

• 8+ years’ experience in banking or financial services, with at least 3+ years in an operations role
• Lead and supported projects and change initiatives
• Built strong relationships to drive strategic priorities
• Practical experience in Retail, 3^rd Party or Business & Private Banking preferred
• Credit Assessment experience with an understanding of lending process, credit policy and procedures
• Strategic thinking and agility with strong ability to problem solve and make decisions that support strategy
• Strong stakeholder management of both internal and external stakeholders

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.