• Work in a collaborative environment with highly talented and motivated colleagues that are passionate about winning together
• We bring the right people together, knowing diverse ideas achieve more
• Drive customer engagement and loyalty, through the delivery of benefit & servicing communications and working closely with BOQ Group and internal stakeholders

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In this Product Analyst role, you will join our BOQ Group Credit Cards team who are doubling down on owning it and moving with speed.

Each day, you’ll go above and beyond to support with: 

• Executing of marketing and servicing communications to customers, related to benefits, offers & CVP projects as well as regulatory and scheme mandates.
• Preparing of vendor, creative and data briefs, seeking approvals, execution and fulfilment.
• Campaign reporting and analysis.
• Acting as a liaison with the Partner and internal stakeholders to address ad-hoc requests and ensure Partner engagement and satisfaction.
• Customer escalations and business challenges, through the use of a range of customer data systems and department contacts.
• Guaranteeing all BOQ Group Credit Card assets and communications represent the product range accurately and acting as a BOQ Group brand guardian across the business.
• Ensuring that online content and notices remain accurate, including liaising with BOQ Group to ensure content updates are made and any regulatory requirements met.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

• Good understanding of the cards & payments industry
• Governance processes and procedures
• Ability to build and maintain strong internal stakeholder relationships across the organisation
• Information gathering, analysis and reporting

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.