• Our Colleague Banking team is a newly created team to help our colleagues achieve their everyday banking and home ownership goals.
• We look after customers whether it’s a growing family, experienced investor, or first-time buyer, NAB lenders help our customers purchase their dream home and climb the property ladder.
• We are looking for a highly experienced banker to help our own colleagues with their homeowner ship and everyday banking journey.

Day to day you will:

• Use your expertise to add value to every colleague and offer advice and solutions tailored to their needs specialising in dealing with senior stakeholders with complex lending needs
• Use the NAB Customer Conversations framework in every interaction to identify your colleague’s goals and needs for all their banking to deepen relationships
• Stay connected and support existing colleague to understand what may have changed and invite them in for an appointment
• Set colleagues up digitally and educate them on managing their loans and banking in the NAB App
• Provide a simple and fast application process for colleague by using the ways of working operating rhythm, SOPs and guides and NAB systems to deliver a consistently great experience
• Have a relentless focus on quality and compliance and adhering to the required standards
• Support your broader team to ensure colleagues are not impacted by team leave or vacancies
• Manage operational and legislative risk effectively and have a genuine focus on continuous improvement and executional excellence
• Contribute to a collaborative and open communication environment within your broader team. Attend regular team meetings and contribute to knowledge sharing and best practices with your team members.
• Supporting the development of Colleague Banking Specialists

You will have:

• Proven experience in home lending with a deep understanding of the market.
• Strong communication and interpersonal skills, with the ability to build rapport quickly.
• A self-starter nature who is driven, proactive, and able to work independently.
• A passion for helping others achieve their financial goals.
• Tech-savvy expertise, with the ability to adapt to new tools and platforms.
• 8+ years' experience in retail/commercial banking and/or credit assessment & management, with a proven track record in sales and a passion for customer service
• 18 months+ lender tenure (complex lending experience)