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Senior Consultant, Consumer Deposit Product Improve - Melbourne or Sydney
- Influence product strategy and delivery in one of the banks most critical portfolios
- Work in a dynamic, fast paced team that values collaboration and innovation
- Drive positive outcome for customers, communities and the bank
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand
In the role of Senior Consultant, Product Improvement you will join the Consumer deposit team that’s doubling down on customer obsession.
In this Senior Consultant role, you will:
- Support the safe implementation of initiatives to improve the Deposits product experience, ensure pro-active management of risks and oversee and remediation of events in the consumer deposit portfolio.
- Build a strong risk management and continuous improvement culture with the team
- Oversee PACE accreditation within the Consumer Deposits team and provide PACE coaching and support to other members of the team
- Identify opportunities to uplift the performance of the portfolio from a customer risk, and compliance perspective
- Proactively manage risk, meeting all policy and compliance requirements, perform control, adhere to process and procedures pertinent to the role, and escalating events, issues or breeches.
We’re looking for the best and brightest to deliver the best for our customers. You’ll need:
- Strong experience in product, risk, compliance or product advisory roles.
- Deep of understanding or regulatory obligations related to banking and deposits
- Tertiary qualified in Commerce, Finance, Management, Business, Strategy, Product Management.
- A proactive mindset with excellent judgement and the ability to balance risk and commercial goals.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Advertised: AUS Eastern Standard Time
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