• Great learning and development opportunity – Grow across diverse businesses while helping NAB to achieve better outcomes for our customers.  

• Build strong relationships with a wide range of stakeholders including bankers and external providers.  

• Take ownership – Manage your workload and showcase your expertise through high-impact work.  

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.  

The Strategic Business Services (SBS) team assist our customers in financial difficulty and minimises the risk of loss to NAB. 

Each day, you’ll go above and beyond to:  

• Assist with the management of customer exposures in accordance with NAB policy and procedures including: 

• Set up and maintenance of customer files under SBS management 

• Provision for loss assessments  

• Loss Given Default data capture   

• Assistance with drafting and executing file management strategies (including undertaking financial analysis and risk assessment) 

• Contribution to initiatives to improve customer and team experiences.  

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

• Tertiary qualified with a Degree in Business or related discipline preferred. 

• Previous experience working in financial services or financial services consulting preferred. 

• Ability to interact, influence and work with multiple stakeholders. 

• Ability to manage workflow and prioritise effectively. 

• Sound problem solving, written and communication skills. 

• Proactive attitude. 

 A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.