• Bring your excellent stakeholder engagement and influencing skills to drive operational excellence
• Everyday is different, you will thrive in this environment and have an agile solutions driven approach
• Bring your customer first approach to drive change and bring customer obsession into the everyday

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Senior Manager, Business Execution, Contact Centre you will join the NAB Contact Centre team that’s doubling down on customer obsession.

Each day, you will work go above and beyond to:

• Be a strategic advisor providing expert thought leadership to the NAB Contact Centre team
• Supporting to deliver key strategic priorities and business plans
• Work to provide focus and drive the delivery of key divisional/business objectives 
• Determine and run the team's operating rhythm
• Championing customer and colleague satisfaction
• Build trust with key stakeholders;
• Proactively managing risk, policy and compliance requirements
• Monitoring business performance and internal and external trends.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Experience leading large banking operational teams and/or change programs
• Manage and co-ordinates organisational resources in a way that aligns with strategic plans
• Manage and prepare fortnight and quarterly reporting
• Builds strong relationships with leadership team and key stakeholders
• Advocates for customers and ensure voice of customer is represented in all decisions
• Strong commercial acumen to enable credibility when working with the business
• Critical thinking and solutions mindset is essential for this role
• Risk mindset to be able to assess and advise on key business decisions

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.   

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