Each day, you’ll go above and beyond to:   

• Ensuring efficient and high quality service. Create and maintain reporting across the product suite. 

• Lead the way to optimise processes to ensure they are compliant with regulatory requirements and effective risk controls  

• Positive customer interactions that accumulate to great customer experience in product onboarding and servicing  

• Own the Quality Assurance, Capability and Process Improvement portfolio.  

• Foster a culture of continuous improvement with a focus on positive customer and colleague experience.  

• Drive automation by implementing and/or enhancing robotics and AI to improve the straight through processing rates.  

• Optimise internal operating policies and procedures to remove barriers to efficiency, reduce bottlenecks and time waste.  

• Enhance team productivity and cultivate a positive team culture.  

• Assist to forecast and prioritise budgeting of resources and tech uplifts.  

We’re looking for the best and brightest to deliver the best for our customers. You will need:   

• Ability to transform a team into a high engagement and effective team  

• Sound understanding of operations and servicing demands.  

• Experience in managing and building reporting through data and analytics.  

• Excellent written and verbal communication and problem solving skills  

• Ability to identify opportunities to simplify, improve and digitise customer and colleague processes  

• Risk management experience including in depth understanding of management of reportable events  

• Strong collaboration skills – get things done for customers and colleagues across the value chain   

A diverse and inclusive workplace works better for everyone:   

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.