As the Head of Strategic Intelligence, you will join NAB’s Group Strategy and Development division to lead the development of forward-looking intelligence that drives strategic decision-making and fuels innovation and business unit pipelines.

• Take a customer centric approach to everything you do, including a continual understanding of current and emerging customer needs.
• Lead in the identification of emerging trends and disruptive technologies, applying a commercial and customer lens to assess how these will shape the future of financial services.
• Utilise your business acumen to engage senior stakeholders and drive actionable decision making in this diverse leadership role.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Head of, you will join the Group Strategy and Development team that’s focused on keeping it simple.

In this Head of role, you will:

• Lead the identification and analysis of emerging trends, disruptive technologies, competitor movements, regulatory and policy changes, and other macroeconomic forces shaping the future of financial services and our customers.
• Engage with a broad set of senior stakeholders to align on implications and actionable decision-making.
• Maintain and develop Strategic Intelligence capability to continuously monitor and assess market trends, fintech innovation, regulatory developments, customer behaviour shifts, and technological advancements impacting financial services.
• Work with divisional business unit stakeholders and enterprise functions to identify strategic priorities and commercial drivers aligned to Group Strategy.
• Support the Executive, Group Innovation to provide trusted advice to senior leaders, helping them understand and respond to external change and shape strategic priorities through data-backed insights and storytelling.
• Engage with external stakeholders (including fintechs, academic institutions, consultancies, technology partners, industry associations and others) to maintain access to cutting edge research and insights to help inform innovation strategy.
• Provide expertise in digital policy topics to create favourable regulatory and policy outcomes for NAB customers.

What you will bring

• Excellent verbal and written communication skills to clearly convey expectations and influence improved outcomes.
• Proven track record in managing highly performing teams and managing complex systems and change.
• Significant breadth of leadership, technical and influencing experience.
• Structured problem solving, applying analytical skills, evidence-based decision making and customer centred design thinking.
• Experience identifying, developing and supporting strategic innovation opportunities that support the business strategy and achieve intended outcomes
• Experience in some form of product, digital or distribution role (whether in consumer, business or corporate) is preferred.
• Tertiary degree qualified preferred.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.