• Provide support to our business customers over the phone, assisting them with their online banking needs.
• Call centre role with hybrid working, ongoing support, and a convenient office location at 700 Bourke Street, Docklands
• Enjoy all the discounts and benefits NAB have to offer.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Customer Service Representative - NAB Connect, you will take ownership of customer issues and resolve them with urgency and care.

Each day, you’ll go above and beyond to:   

• Assist our business customers with general enquiries in relation to online access to their products.
• Comfortably switch between different computer programs and tools while handling a minimum of 40 calls each day.
• Represent NAB on each call and demonstrate your customer obsession.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:?? 

• Proven experience consistently supporting and resolving customer enquiries to a high standard within a busy call centre environment.
• A professional level of maturity and patience to deal with a wide variety of valued customers and their queries while showing resilience and patience.
• Confidently manage several computer systems at once, effectively handling multiple tasks during complex customer calls.
• This role will require you to be flexible to work on a rotating roster Monday-Friday 7:30am-8pm and may include weekend shifts down the track.

Next Steps: 

• You may be invited to complete an online assessment and digital interview which includes video responses to scenario based questions which will be sent to you via email.
• If your application meets initial review, you will be required to attend an in person group assessment centre.

A diverse and inclusive workplace works better for everyone.

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.