Join our Data Platform team to support and maintain critical data platform operations. You will be responsible for ensuring accurate financial management of assigned assets, including tracking, reporting, and compliance with organisation policies.

• Work in a collaborative environment with highly talented and motivated colleagues that are passionate about winning together
• Contribute across the software lifecycle, including analysis, design, development, documentation, testing, risk management, and support.
• Be part of a team that puts customers at the heart of everything they do.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand 

In the role of Support Analyst, you will be part of our Data Platform in the Divisional Controls NAB Assist who are doubling down on owning it.

In this Support Analyst role, you will be responsible for: 

• Contributing to the development of the Asset/Service lifecycle plan to ensure that the asset/service fits with the Groups standards and strategic direction
• Ensuring accurate financial management of assigned assets, including tracking, reporting, and compliance with organisation policies.
• Liaising with the project teams to ensure projects are scoped in accordance with asset roadmaps and strategies (including financials)
• Developing/contributing to software verification plans and quality assurance procedures
• Troubleshooting, debug and upgrade existing systems, including participating in DR tests
• Contributing to team estimation for delivery and expectation management for scope
• Taking needs based internal process improvements (eg myID rollout across all hosted assets)
• Reviewing and update documentation for change management, test results, contract renewals, project requirements
• Proactively identify, analyse, manage and resolve risk items and executing controls

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:   

• Exposure to designing, developing, testing, deploying, maintaining, and improving software solutions.
• Hands-on experience in support, risk management, and financial management of software assets.
• Familiarity with Amazon Web Services (AWS) is highly desirable.
• Experience with tools such as Rally to streamline processes.
• Skilled in using content management tools to organise and deliver digital assets effectively.
• Proven ability to provide exceptional technology client service.
• Adept at managing technologies, mitigating associated risks, and collaborating with stakeholders to achieve business objectives.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.