• Be part of a purposed-led organisation focused on customer and community impact.
• Work on enterprise-scale AI initiatives in a regulated environment.
• Collaborate with cross-functional teams driving innovation in banking.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In this Senior Business Analyst role, you will join the AI team that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Responsible for capturing and grooming requirements into epics, features, user stories and dependencies in collaboration with the squads that aligns with business requirements.
• Perform analysis (scenario, policy, customer, data, gap, change, etc) to articulate business need and solution requirements.
• Develop process models, data models, business rules, target operating models, workflows, reporting and other required outputs.
• Ensure the Delivery and Development teams understand the value of each user story that is being delivered at the right time.
• Works with the Product Owner to understand, elicit, analyse, document and communicate business requirements and articulate product vision with a strong focus on value delivery.
• Expert in translating end user / customer insights into Epics and Stories complete with Acceptance Criteria, which can easily be understood by the development team and is traceable.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Previous experience as a Business Analyst and in-depth understanding of financial products, processes and systems
• Creativity, the ability to simplify complex processes and issues, problem solving and analysis
• Extensive experience working in an agile environment and familiarity with HCD techniques.
• Ability to communicate a product vision to key stakeholders and teams, developing it into a shaped backlog of key features, user stories and goals for individual sprints
• Comfortable playing a leadership role, including leading workshops, in a cross functional business and IT team through the discovery, development and operational usage stages of change.
• Proven analytical skills and evidence-based decision making

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.