We are seeking a Product Owner with a proven track record in delivering large-scale AI projects. This role involves leading the design, delivery, and ongoing performance of AI capabilities for Financial Crime Operations (FCO) within Technology and Enterprise Operations!!!!

• You’ll join a high-performing business, backing talented individuals. 
• Make a genuine difference through the work you do. 
• Drive world class, simple and intuitive experiences for customers.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a Product Owner (AI), you will be joining Financial Crime Operations (FCO) in Technology and Enterprise Operations, that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Own the roadmap for AI in FCO from discovery to scaled roll‑out, linked to NAB’s AML/CTF Program and risk priorities.
• Ship high‑impact use cases: Investigator assistant grounded in NAB procedures & AUSTRAC guidance, alert triage and queue optimisation, case summarisation, SMR drafting support with QA gates, entity resolution, adverse‑media classification, evidence‑pack automation, and Travel Rule checks.
• Design guardrails with explainability and audit trails; define playbooks consistent service resilience and security controls.
• Stand up evaluation & monitoring: golden datasets, offline/online tests, hallucination & safety tests, bias/drift monitoring, latency/cost dashboards; maintain model/agent inventory and documentation.
• Work across Line 1/2/3 to agree guardrails, secure data access/lineage and prepare regulator‑ready artefacts, support AUSTRAC engagements, assurance, and audits.
• Drive adoption through co‑design, training, playbooks and feedback loops; convert frontline insights into backlog priorities and measurable change.
• Monitor product performance: Define and monitor KPIs to measure product effectiveness, ensuring alignment with risk management and customer obsession goals.

What you will bring:

• 5+ years in product delivery, operations transformation or analytics; 3+ years implementing AI at scale in large enterprises (ideally an Australian bank).
• Delivered GenAI/Agentic AI for investigations/casework with measurable impact (cycle‑time, QA uplift, adoption, precision/recall).
• Operated live AI controls: monitored hallucination & drift, managed incidents and post‑release improvements.
• Partnered with Line 2/Internal Audit; prepared regulator‑ready documentation and participated in AUSTRAC/audit reviews.

• Knowledge in AML/CTF Act & Rules, AUSTRAC reporting (SMR, IFTI‑I/E, TTR), Travel Rule, DFAT Consolidated List, Privacy Act 1988 (APPs), records retention and audit expectations.

We respectfully ask candidates to hold any questions for the phone interview, where we’ll discuss the role in detail and answer any questions. This helps to ensure a focussed, efficient and fair application process. The talent acquisition team looks forward to addressing all inquiries at that time if your application progresses.  

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  
 
Build your career with NAB  

At NAB, we encourage our colleagues to invest in their skills, experiences and careers. To put your best application forward, we recommend firstly reviewing the job advertisement and the Role Purpose Statement (also known as the position description – this is linked to the job advert). This will give you a clear idea of what the role entails. If the opportunity excites you and aligns with your career aspirations, you should seek your People Leader’s endorsement and apply.  

Note: all NAB colleagues are encouraged to have a minimum of 18 months tenure in their current role. 

Looking for career advice?  
  
We’re excited about your interest in this opportunity! For personalised career advice and to discuss your growth within NAB, please speak with your People Leader. They know your journey best and can offer the most relevant support and guidance. Additionally, please visit CareerU or Careers at NAB for useful tips and tools. Our Talent Acquisition Consultants are dedicated to the hiring process and will not have the full picture of your career path.    

We wish you the best of luck with your application! Application updates will be shared with you from PageUp (our recruitment system). We recommend you filter our current opportunities to your preferred location before applying.  If you require any adjustments to the recruitment process or the role, please let the Talent Acquisition Consultant know.   

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