Excellent opportunity for a Senior Associate, Business Solutions, to join NAB Assist team within Technology and Enterprise Operations!

• Multiple opportunities available in VIC, NSW or QLD
• Outstanding opportunity to build and progress your career within NAB Assist
• Build long-term relationship by understanding and adapting to changing customer needs

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of a Senior Associate, Provision Assessment, you will join the Business Solutions Team within NAB Assist that’s doubling down on customer obsession.

Join Business Solutions, Provision Assessment team where you will:

• Assess and exercise Delegated Commitment Authority for files with Business Lending between $1-2million, Agri Lending up to $1million and Personal Lending up to $6 million.
• Complete the end to end assess for loss process across the Business Solutions portfolio with accuracy and timeliness to ensure we meet our regulatory and financial reporting obligations.
• Review strategies to ensure they are appropriate to situation that presents. Provide advice/recommendation on alternate path forward where appropriate.
• Coach and guide less experienced colleagues on the assess for loss process and broader recoveries environment as required.
• Review and decision provision movements that are recommended to you.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Proven experience within a Collections/Recoveries environment with a sound understanding of the assess for loss and provisioning process.  
• Proven ability to have challenging conversations with key stakeholders (internal and external) to identify key issues and effectively influence successful turnaround and recovery strategies.
• Detailed understanding of the requirements under the Corporations Act and the Bankruptcy Act which impact the Bank, the Bank's customers, and External Advisers.
• Identifies and understands the impact of the various Categorised Asset Characteristics.
• Knowledge and understanding of digital platforms and customer self-service channels (i.e. Siebal, Ebobs, eCRS and PowerCurve).
• Strong communication and interpersonal skills, with an ability to engage internal/external stakeholders and empathise with customers.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.   

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