• High-impact role influencing strategies across core NAB portfolios.
• Collaborative supportive team with opportunities for development.
• Flexible working, great culture and a purposed driven organisation.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand 

In the role of Senior Analyst – Collections Strategy you will join the Collections Strategy team that’s doubling down on customer obsession. 

In this Senior Analyst – Collections Strategy role, you will:    

• Develop and implement strategies, score-based cut-offs and policy settings that balance return and risk appetite, ensure strategies are implemented accurate and monitored end to end. 
• Monitor delinquency trends and strategy effectiveness; develop portfolio insights and performance diagnostics to enhance hardship, recoveries, and loss-mitigation outcomes. 
• Understand and quantify how credit strategies and portfolio performance flow through to operations: expected loss provisions, charge-off’s, recoveries, and capital charges; use this understanding to shape strategy design and ongoing portfolio management. 
• Develop and maintain frameworks that move beyond “reporting history” to generate insight and foresight; provide the what, why, so what and now what of credit strategy and portfolio performance. 
• Investigate and address defects and incidents within a collections system, identify what is required to address this and share requirements to the relevant technology team to address and implement fix. 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Ideally you will be Tertiary Qualified
• Proficient in data analytics tools eg: R/Python/SAS/SQL, and MS Suite (required) 
• Experience using decisioning systems e.g. FICO or Experian products (highly desirable)  
• Understand RG96 Debt Collections Guidelines, APRA Prudential Standards 220 (APS220)  
• Adaptable, independent and a team player with good communication, relationship-building, and organisational skills 
• Strong stakeholder engagement.   
• Exceptional communication and problem-solving skills.   

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way. 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.