• Showcase your analytical skills with the ability to collect, organise, analyse, and disseminate information with attention to detail. 
• Seeking a curious mindset but with customer obsession at heart.
• We bring the right people together, knowing diverse ideas achieve more.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand. 

In the role of Senior Analyst Delivery Strategy, you will join a highly established team that is building long-term relationships by understanding and adapting to changing customer needs.

Each day, you’ll go above and beyond to: 

• Lead as well as contribute to the design and refinement of Consumer Finance strategy by providing market insights, customer analysis, and strategic recommendations.
• Develop and prepare high-quality executive papers, business cases, and briefing materials for senior leadership and governance forums.
• Support the delivery of strategic initiatives and key projects within the Consumer Finance portfolio, ensuring alignment to timelines, objectives, and regulatory standards.
• Build and maintain strong relationships with senior leaders, product teams, finance, risk, operations, and external partners to support initiative delivery and decision-making.
• Conduct in-depth analysis to uncover business value and accelerate business decision support to inform strategy, assess performance, and identify opportunities for improvement across customer journeys, products, and processes.
• Actively contribute to a high-performing team environment, sharing knowledge, supporting peers, and embodying a culture of agility, integrity, and customer focus.
• Assist with change planning, stakeholder communication, and alignment activities to support smooth execution of initiatives.
• Work across a matrixed environment to ensure seamless coordination between business units, technology teams, and external partners.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:  

• Strong business strategy delivery experience gained from either consultancy, other large corporate entity or banking and financial services
• Strong analytical and problem-solving skills. 
• Experience drafting and delivering senior executive or board-level papers and communications.
• Extensive experience in synthesising detailed information and extracting relevant key concepts.
• Strong business partnering experience with the ability to engage, collaborate and influence stakeholders at all levels
• Demonstrated experience in complex problem solving and managing streams of work
• Ability to deploy tools, learning and approaches for delivery of practical and realised business value. 

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.