• Shape the design culture, set the vision for design and ensure alignment with business goals to elevate the overall user experience in the Group Transformation Domain!
• Use your expertise to ensure design direction aligns with NAB’s strategic goals and regulatory requirements!
• Work closely with product, engineering and marketing leadership to help define future value propositions and create desirable experiences that achieve product-market fit!

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Principal Product Designer, you will join the Enterprise Payments Sub-Domain team at NAB that’s doubling down on customer obsession.

Each day, you’ll go above and beyond to:

• Design and launch experiences that empower, inform and delight customers and colleagues, creating lasting value for customers and for our business.
• Maximize reuse by using design system and contributing design system components that can be used by other
• Enforce high standards for design quality across all projects, conducting regular reviews and critiques to ensure the output meets customer/colleague needs and business objectives. 
• Make important decisions based on research and understand how this research impacts others
• Embed inclusive design principles and best practices to create inclusive and user-friendly designs for all.
• Set direction and embed good practice within teams
• Partner with domain Owners, POs as a trusted advisor
• Hold accountability across complex products and services and outcomes within their team/squad
• Mentor and coach designers (no direct reports), fostering their growth and helping them to produce high-quality design work using actionable feedback. 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Demonstrated professionalism and attention to detail in all interactions.
• Ability to craft standards and drives product design excellence across the team and Domain
• Proven experience delivering scalable, customer-centric solutions while setting design direction - able to zoom out to see the big picture view and zoom in on detailed, quality design
• Resilience with the ability to thrive under pressure and adapts to complex challenges with confidence - can stand their ground with expert stakeholder
• Proven experience being able to influence stakeholders through clarity, conviction, and strategic storytelling.
• Ability to translate design expertise into measurable outcomes and business impact
• Demonstrated leadership capability, ability to strengthen team capability through coaching and feedback.

A diverse and inclusive workplace works better for everyone 

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.  

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options. 

Join NAB 

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.