• Partner with our Business Bankers and Regional & Agri customers in this Home Lending Role.
• Join a team that’s customer obsessed.
• Rewarding opportunity to put the customer at the heart of all you do.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As the Home Loan Business Banker, South Australia, you will be part of a team that is building long-term relationships by understanding and adapting to changing customer needs.

The Home Lending Business Banker partners collaboratively with our Business Bankers to deliver our customers proprietary home lending needs. This opportunity provides a great customer experience that drives advocacy through understanding customer goals and providing appropriate solutions.

Each day, you’ll go above and beyond to:

• Grow the consumer lending book through identifying and meeting customers’ needs and maximising customer retention.
• Determine customers’ goals and aspirations through quality conversations and deepening customer relationships at every interaction.
• Unlocking new home lending needs by identifying opportunities within existing portfolios, working with aligned Bankers to generate new referrals, local business generation activities and targeted marketing strategies and activities.
• Ensuring the highest level of customer satisfaction and service is achieved by accurate and timely processing of all lending applications.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need: 

• Home Loan Business Banking and relationship management experience
• An emphasis on customer advocacy - understanding customer needs while helping them to anticipate opportunities and challenges.
• Customer-obsessed mindset; own customer relationships and follow up on customer challenges until they are resolved
• Able to work with speed, accuracy and respect to deliver the best outcomes for our customers
• Experience and enjoyment of all aspects for financial analysis.
• Demonstrated lending experience.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.