• e are empowered to make a positive difference in for customers and communities 
• This team has energy, appetite and the resources for positive change.
• Make a genuine difference through the work you do

 

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

 

In the role of Consultant, Product Support, you will join the Merchant Services team that’s doubling down on customer obsession and moving with speed.

 

You will operate within a small, agile team of consultants, each entrusted with leadership of a specialised area or delivery of a strategic project—such as Field Services, Stock Logistics, Escalations, General and Office Account or driving Operational Excellence across the end-to-end value chain.

 

Through collaborative engagement with both internal and external stakeholders, the Consultant actively seeks ways to improve process efficiency, mitigate operational risk, and uplift the customer experience—ultimately propelling the business toward operational excellence and sustained value.

 

Each day, you’ll go above and beyond to:

• Ensure a smooth execution of operational and support activities throughout the Merchant Services value chain.
• Manage end-to-end operational excellence
• Manage Field Services
• Optimise Stock Logistics
• Lead Customer Remediation events
• Manage Office/General accounts and invoicing activities
• Deliver operational initiatives and projects as required by the business

 

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• In-depth understanding of Financial Products, processes and systems
• Understanding of Card Acquiring, MBS/Trams and Issuing,
• Understanding of risk management and Fraud prevention
• Experience working with a variety of stakeholders to build collaborative partnerships
• Proven analytical skills and evidence-based decision making
• Experience with data driven analytics 
• Field Services, Logistics, Stock Management
• Change Management or Project Management

 

A diverse and inclusive workplace works better for everyone

 

We know that our people make us who we are. That’s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

 

For details on the recruitment process, and accessibility, or alternate methods to apply for this role, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

 

 

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